Response time depends on the location, the nature of the emergency and current commitments, but for active safety situations we mobilise as quickly as possible. Call the direct line for immediate assessment. We give an honest answer on arrival time when we take the call, rather than a stock response, so you can plan any interim measures.

A make-safe removes the immediate danger and protects the public and building users. It is not a long-term repair. A permanent repair addresses the underlying cause, restores structural capacity, and returns the element to its designed service life. The two are complementary. A well-executed make-safe buys the time needed to plan and deliver the permanent repair properly, rather than being forced into a rushed decision.

No. CRS provides make-safe works as a standalone service. Where clients want continuity, the same team can deliver the survey, specification and permanent repair that follows. Where the client prefers to competitively tender the follow-on works, we provide a full written handover with defect mapping and photographs so the specification can be prepared by another party if required.

Yes. Emergency work often needs to happen at night or over weekends to minimise disruption or because the situation cannot wait for the next working day. Our operatives are available for out-of-hours mobilisation for genuine emergencies. Cost reflects the out-of-hours nature of the work and is agreed with the client at the time of the call.

Emergency and make-safe works following an insured event should be coordinated with the insurer’s loss adjuster where possible, to ensure the intervention does not affect the claim. We are experienced in working alongside loss adjusters and can provide the written record of works and defect mapping that the claim process typically requires. Where the situation is genuinely urgent, safety takes priority and the claim documentation follows.